Bonus Terms and Conditions

How these bonus terms apply

These terms apply to every bonus, free spins offer, cashback promotion, reward, tournament benefit or other promotional incentive made available by Casinok, unless the offer displays different or additional terms. The terms shown with a particular offer form part of these Bonus Terms and Conditions.

Before you claim or use an offer, you should read the qualifying conditions, any wagering requirement, the games that count, the expiry information and any withdrawal conditions shown in your account or in the offer details. If a specific offer term conflicts with a general term on this page, the specific offer term applies to that offer.

By opting in to an offer, entering a promotional code, making a qualifying deposit or using bonus funds, you agree to these terms. If you do not agree, do not claim or use the offer. We may ask you to confirm that you have understood the applicable terms before a bonus is added.

• Only one active account is permitted for each player unless we have expressly agreed otherwise.
• You must be aged 18 or over and legally permitted to use our services.
• Your account must be open, active and in good standing when an offer is claimed and when any related winnings are requested.
• A bonus is personal to the eligible player and cannot be sold, transferred, assigned or exchanged for another person's benefit.
• An offer may be available only to selected accounts, new customers, existing customers, or players who receive a direct notification from us.

Eligibility, account checks and claiming an offer

You must meet all eligibility conditions displayed with an offer. We may limit an offer to one person, household, address, device, payment method or account. We may also restrict an offer where we reasonably believe that multiple accounts or linked accounts are being used to obtain the same benefit.

We hold a gaming licence and may verify your identity, age, address, payment method and account information before allowing you to use a bonus or withdraw related funds. A promotion does not remove our right to carry out these checks. We may pause a bonus, balance or withdrawal until the required information has been provided and checked.

You are responsible for entering any promotional code correctly and for opting in where the offer requires it. A code may be valid only during the period shown in the offer and may not be applied retrospectively. If you make a qualifying deposit before opting in, that deposit may not count unless the offer expressly says that it will.

Deposits that qualify

A qualifying deposit must be made using an accepted payment method in your own name, unless the offer says otherwise. Deposits that are reversed, charged back, cancelled, refunded or otherwise not received by us do not qualify. A transfer between accounts, a balance adjustment or a payment made by another person will not normally count as a qualifying deposit.

The cashier may show whether a particular payment method can be used for a promotion. We may remove a bonus where the qualifying payment is later reversed or where information connected with the payment cannot be verified.

One promotion for one eligible player

Where an offer is limited to one per player, only the first valid claim will be considered. We may decide that accounts are connected where they share account details, contact information, payment details, devices or other relevant characteristics. If a player has claimed the same promotion through more than one account, we may cancel duplicate bonuses and any related promotional winnings.

Using bonus funds and meeting wagering conditions

Bonus funds are not cash and cannot normally be withdrawn immediately. They must be used in the way described by the offer. Where a wagering requirement applies, the required amount must be wagered on eligible games before the related bonus balance or winnings become withdrawable.

The offer details will state how qualifying play is calculated. Different games or bet types may contribute at different rates, and some games, features or wagers may not contribute at all. Unless the specific offer says otherwise, only settled real-money or bonus-money wagers on eligible games will count. Cancelled, void, refunded or returned wagers do not count.

A wager must be placed and settled within the period stated in the offer. If a game is interrupted, the result is cancelled, or a bet is returned, that play may not count towards the requirement. We may wait for all relevant games and transactions to settle before confirming whether a requirement has been completed.

Betting limits and prohibited use

An offer may include a maximum stake or other play restriction. If you place a wager above the stated maximum while using a bonus, we may cancel the bonus and any winnings linked to it. This may apply whether the excess stake was intentional or resulted from an automated or repeated selection.

You must not use a bonus to abuse an error, system fault, payment issue or promotional rule. You must not use strategies designed solely to avoid normal play, manipulate settlement, delay the completion of wagering or obtain an unfair promotional advantage. This includes coordinating activity with another person or using more than one account.

We may suspend or remove a bonus if we reasonably believe that the promotion is being used contrary to its purpose. Where appropriate, we may void related bonus winnings and return any valid real-money balance that is not connected with the breach.

Winnings, withdrawals and expiry

When a bonus is used, winnings may first be held as restricted promotional funds. Once all applicable conditions have been met, eligible winnings may move to your withdrawable balance. The cashier will show the balance available for withdrawal and any information that still needs to be completed.

A withdrawal request does not always complete a wagering requirement. If a requirement remains outstanding, we may cancel the bonus and any winnings that depend on it when you request a withdrawal, unless the offer states that withdrawal is permitted before completion.

Some offers may include a maximum amount that can be withdrawn or a maximum value of bonus winnings. If a limit applies, it will be stated in the offer details. Any amount above that limit may be removed in accordance with the offer terms. A maximum limit does not guarantee that a withdrawal will be approved, because account, identity and payment checks may still be required.

A bonus will expire at the time or after the period displayed with the offer. If it has not been used or completed by then, the bonus may be removed and any associated promotional winnings may become void. We are not required to restore an expired bonus unless the offer says otherwise.

Account closure, inactivity and payment reversals

If you close your account, ask us to restrict your play, or your account is closed for a breach of our terms, unused bonuses normally end immediately. Promotional winnings may also be cancelled where they depend on an unused or invalid bonus. This does not affect any rights you have in relation to a valid real-money balance, subject to our account and payment checks.

If a qualifying deposit is reversed, charged back or found not to have been made by you, we may remove the associated bonus and winnings. We may also recover amounts wrongly credited to your account, subject to applicable requirements and any information shown in the cashier.

If we credit a bonus, balance or reward by mistake, we may correct the error. Where possible, we will tell you what has happened and explain the effect on your account. You must not knowingly use an incorrectly credited amount.

Changes, cancellation and complaints

We may withdraw, amend or replace an offer where there is a legal, technical, operational or security reason to do so. We will not use a change to remove a benefit that you have already validly completed unless the change is necessary to correct an error, address misuse, meet a legal requirement or protect the integrity of our services.

If an offer cannot operate as intended because of a technical problem, display error or other event outside our reasonable control, we may cancel the affected promotion or provide a reasonable alternative. We will not be responsible for a failure to claim an offer caused by your device, connection, payment provider or failure to follow the displayed instructions.

If you believe that a bonus has not been credited correctly, a qualifying deposit has not been recognised, or a wagering total is incorrect, contact us promptly through live chat or at support@kcasinocasino.co.uk. Include the relevant offer name, the date and time of the activity, and any transaction information that may help us locate the issue.

We will look into the matter using the account and transaction information available to us. We may ask for further details before giving you an outcome. Our decision will take account of the offer terms, the recorded account activity, settled game results and any applicable account checks.

These terms do not limit any rights you have under applicable consumer or gambling requirements. Our general account terms, privacy information and safer gambling provisions may also apply to your use of an offer.

Safer gambling and responsible use of bonuses

Bonuses are not a reason to deposit or play more than you intended. A wagering requirement can mean that you need to place more wagers before promotional funds become withdrawable, and losses are possible while you use either bonus or real-money funds.

• Set a deposit limit before you play and keep within the limit shown in your account.
• Use a time-out if you need a short break from gambling.
• Ask us about self-exclusion if you want to prevent access to your account for a longer period.
• Do not chase losses or use borrowed money to fund gambling.
• Do not allow another person to use your account or payment method.
• Contact us if a bonus or any other promotion is making it harder for you to stay within your chosen limits.

Support is available through live chat on the site and at support@kcasinocasino.co.uk. You can also seek independent help from GambleAware, GamCare, GamStop or the National Gambling Helpline. You must be 18 or over to use our gambling services.