Terms & Conditions

Acceptance and changes to these terms

By creating an account or using Casinok, you confirm that you have read, understood and accepted these Terms & Conditions. They form a legal agreement between you and us. If you do not agree with any part of them, you must not register, deposit funds or play through your account.

Other rules may apply to particular games, promotions, payment methods or services. We will make those rules available when they apply. A promotion has its own terms, and those terms form part of this agreement while the promotion is available.

We may update these Terms & Conditions when our services change, when legal or regulatory requirements change, or when we need to make the wording clearer. We will take reasonable steps to draw material changes to your attention. The current version will apply from the date stated when it is published.

If you continue to use your account after a change takes effect, you will be treated as having accepted the updated terms. If you do not accept a change, you should stop using the service and contact us about closing your account. Any terms that applied to a transaction before the change will continue to apply to that transaction where appropriate.

Eligibility, registration and your account

Casinok is for people aged 18 or over. You must be a resident of the United Kingdom and must be legally permitted to use our services. We may refuse registration, restrict access or close an account if we cannot establish that these requirements are met.

You may hold only one Casinok account. You must not create an account for another person, allow another person to use your account, or try to maintain more than one account by using different details. If you believe that you have created more than one account, tell us promptly so that we can help resolve the position.

The information you provide must be complete, accurate and current. This includes your name, date of birth, residential address, contact details and payment information. You must update your details when they change. We may ask you to confirm information before allowing you to continue using some or all of the service.

• Keep your username, password and other login details confidential.
• Use a strong password and do not use the same password elsewhere where possible.
• Log out and contact us if you think that somebody else has accessed your account.
• Do not share your account, payment method or device access for the purpose of allowing another person to play.
• Tell us promptly if you find a transaction or account activity that you do not recognise.

You are responsible for activity carried out through your account unless you have told us about unauthorised access and we have had a reasonable opportunity to act. We may keep records of account activity, communications and transactions for security, legal and operational purposes.

We hold a gaming licence and must verify accounts. We may also apply checks to protect the service, prevent fraud, support safer gambling and meet our legal obligations.

Verification, identity and source of funds

We carry out identity, age and address checks. These checks may take place when you register, while you use your account or before we process your first withdrawal. We may ask for documents or information that confirms who you are, where you live and that you meet the age requirement.

The information requested can include an identity document, proof of address and evidence relating to a payment method. Any document must be valid, readable and consistent with the details held on your account. We may ask for a replacement if a document is incomplete, unclear or no longer current.

Where required, we may carry out source-of-funds or source-of-wealth checks. You must provide reasonable information to help us understand the source of money used in your account. These checks do not mean that we assume wrongdoing, but they are an important part of keeping the service safe and meeting our obligations.

Withdrawals or other account activity may remain pending while checks are completed. We may restrict deposits, play or withdrawals until the information has been supplied and confirmed. If you do not provide information within a reasonable period, or if the information cannot be confirmed, we may suspend or close your account in line with these terms.

You must not provide documents belonging to another person or alter a document. If we identify false, misleading or inconsistent information, we may cancel a transaction, withhold a benefit obtained in breach of these terms or take further action permitted by law.

Deposits and withdrawals

You may deposit using the payment methods shown in the cashier. A deposit must be made using a payment method that belongs to you or that you are authorised to use. We may decline or return a deposit if the method cannot be verified, if the transaction is reversed, or if accepting it would create a legal, security or compliance concern.

You must not use Casinok to deposit or withdraw money for another person. Deposits are intended for playing our games and using our services. You must not use the account as a bank account, money transfer service or means of moving funds between payment methods.

Withdrawal methods and available limits are shown in the cashier. We will normally return a withdrawal to the same payment method used for the deposit where possible. If that is not possible, we may ask you to choose another method or provide additional information before completing the withdrawal.

A withdrawal may be held pending identity, age, address, payment, source-of-funds or security checks. We may also check that any applicable bonus terms have been met. The limits displayed in the cashier, together with any game, payment or account limits that apply, govern the amount you can deposit or withdraw.

• Check the payment details before confirming a transaction.
• Keep records of your deposits, withdrawals and account messages.
• Contact us promptly if a transaction is duplicated, reversed or does not appear as expected.
• Do not attempt to bypass a limit by opening another account or using another person's payment method.

If a payment is reversed, charged back or found to be unauthorised, we may recover the amount from your account and restrict further use while we establish what happened. We will explain the position through the contact details registered to your account where appropriate.

Bonuses and promotions

Each bonus or promotion has its own terms. Those terms will state who can take part, how the offer is activated, which games or transactions qualify, any wagering requirement, the expiry period, any maximum bet and how winnings or bonus funds are handled. You should read the offer terms before opting in.

A bonus may require an eligible deposit, a promotional code, a particular payment method or other conditions. If you do not meet all the conditions, the bonus may not be added or any related benefit may be removed. The cashier or your account will show applicable bonus balances and relevant status information.

Maximum bet rules apply during any wagering period where the promotion terms say they apply. Exceeding a stated maximum bet, using a prohibited game or attempting to avoid a promotion condition may result in the bonus and associated winnings being cancelled, to the extent permitted by law.

You must not abuse a promotion. This includes creating more than one account, using another person's details or payment method, coordinating activity with others, manipulating a game or transaction, or using a strategy intended only to obtain a promotional benefit without genuine play.

We may withdraw, amend or end an offer where necessary. We will not use a promotion to encourage play that is unsafe or inconsistent with our safer gambling responsibilities. If an offer conflicts with these Terms & Conditions, the specific offer terms apply only to that offer and do not replace the rest of this agreement.

Safer gambling, account closure and disputes

Safer gambling tools and self-exclusion

You can use the safer gambling tools available in your account, including deposit limits and time-outs. You can also ask us to close your account or apply self-exclusion. A self-exclusion request is intended to prevent you from using the account for the period agreed or stated in the applicable process. You must not try to open another account or use another person's account during self-exclusion.

If gambling stops being enjoyable or begins to cause concern, take a break and ask us for help through live chat or by emailing support@kcasinocasino.co.uk. Independent support is also available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

Closing or suspending an account

You may ask us to close your account at any time by contacting support@kcasinocasino.co.uk or using the live chat on our site. We may ask you to complete security or verification steps before dealing with any remaining balance. Account closure does not remove obligations that arose before closure.

We may suspend or close an account if you breach these terms, provide inaccurate information, fail verification, use an unauthorised payment method, abuse a promotion, act fraudulently, create a risk to the service or do not meet our eligibility requirements. We may also close an account because of prolonged inactivity or where we are required to do so.

While an account is suspended, we may restrict deposits, play and withdrawals while we make checks. We will handle any remaining funds in accordance with applicable requirements and the outcome of those checks. We may retain funds only where we have a lawful basis to do so, including where a transaction or benefit resulted from a breach.

Complaints and disputes

If you are unhappy with our service, a transaction or a decision affecting your account, please write to support@kcasinocasino.co.uk. Include your account details, a clear description of the issue and any information that may help us identify the relevant transaction. We will look into your complaint and answer within a reasonable time.

Please allow us to complete our internal process before escalating a dispute. If the matter cannot be settled directly, independent dispute resolution may be available under the arrangements that apply to the service. We will provide general information about the next step when appropriate.

Liability and governing law

We will take reasonable care in providing Casinok, but we do not promise that the service will always be available, uninterrupted or free from faults. We are not responsible for delays or failures caused by events outside our reasonable control, including problems with communications networks, payment services, devices or other services we do not control.

Nothing in these Terms & Conditions limits or excludes responsibility where the law does not allow that limitation or exclusion. Subject to that, our responsibility is limited to losses that are reasonably foreseeable and directly caused by our breach. You remain responsible for protecting your login details, checking your transactions and using the service lawfully.

These Terms & Conditions and any dispute connected with them are governed by the laws of England and Wales. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.