Privacy Policy | Casinok

What personal data we collect

We collect personal data that is needed to provide our services, maintain your account, protect our players and meet our legal responsibilities. Some information is provided directly by you. Other information is created when you use our website, or is obtained from payment, identity and fraud-prevention services where this is permitted.

Account and contact details

Your name, date of birth, address, nationality and other registration details.
Your email address, username, account settings and communication preferences.
Information about your safer gambling choices, including deposit limits, time-outs and self-exclusion requests.
Records of messages and other contact you have with our support team through live chat or email.

Identity and age information

We may ask for identity documents and other information to confirm your age, identity and entitlement to use an account. This can include information shown on a document, a document image, verification results and information needed to resolve an unsuccessful or incomplete check. We only ask for information that is relevant to the checks we need to carry out.

Transactions and account activity

We keep records of deposits, withdrawals, payments, bonuses where applicable, gaming activity and account balances. We may also hold limited payment details, transaction references and information needed to understand the source and destination of funds. Payment details may be handled directly by the payment service you choose, under its own privacy information.

Device and usage data

When you visit or use our website, we may collect your IP address, browser type, operating system, device information, language settings, approximate location, pages viewed, session dates and times, and information about how you use the website. We use this information to operate the website, maintain security, understand technical problems and improve the way our services work.

Why we use your data and the legal bases that apply

We use personal data only for clear and lawful purposes. The exact information used depends on your account, the service you request and the legal duties that apply to us.

To create, operate and administer your account, process your requests, record activity and provide customer support.
To confirm that you are old enough to use our services and to verify your identity before, during or after account activity.
To process deposits and withdrawals, investigate payment issues and maintain accurate financial records.
To detect and prevent fraud, account misuse, money laundering, terrorist financing and other unlawful activity.
To apply account protections and safer gambling measures, including deposit limits, time-outs and self-exclusion requests.
To meet legal, regulatory, tax, accounting and reporting duties, and to respond to lawful requests from competent authorities.
To protect our website, systems, players and business from security threats, technical faults and misuse.
To send information about offers or services where you have opted in to receive that type of communication.

The legal bases in plain language

UK GDPR requires us to have a lawful reason, known as a legal basis, for using your personal data. The main bases we rely on are as follows:

Contract: We need to use certain information to open and manage your account, provide the services you request, process transactions and perform our obligations to you.
Legal obligation: We must use and retain information to comply with gambling, financial crime, identity, accounting, tax, consumer protection and other legal duties.
Legitimate interests: We may use information where it is reasonably necessary for security, fraud prevention, service administration, technical support, responsible business management and the protection of our rights. We consider the effect on your privacy before relying on this basis.
Consent: We rely on your consent for some optional communications, certain cookies or other uses where consent is required. You can withdraw consent at any time. Withdrawal does not affect processing that took place before you withdrew it, and some services may still require information under another legal basis.

If you choose not to provide information that is required for a legal or contractual purpose, we may be unable to open or maintain your account, complete a transaction or provide a particular service. We will explain this where it is practical to do so.

Who we share your personal data with

We do not sell your personal data. We share it only when there is a lawful reason, when it is necessary to provide our services, or when sharing is needed to protect players and comply with our duties.

Payment providers and financial service providers, so that deposits, withdrawals, refunds and payment security checks can be completed.
Identity-verification providers, fraud-prevention partners and financial crime screening services, so that we can confirm identity, detect suspicious activity and protect accounts.
Technology, hosting, security, customer support and other service providers that process information for us under appropriate instructions and safeguards.
Regulators, law enforcement bodies, courts, tax authorities and other public authorities where disclosure is required or permitted by law.
Professional advisers, insurers or other organisations where necessary to establish, exercise or defend legal rights, manage a business risk or comply with a legal process.

Where another organisation processes personal data for us, we require it to use the information only for agreed purposes, keep it secure and comply with applicable data protection requirements. Some service providers may handle data outside the United Kingdom. Where this happens, we use appropriate safeguards required by data protection law.

We may also share information if our business structure changes, such as in a transfer of assets or a reorganisation. Any recipient must handle the data in accordance with applicable privacy requirements and this Policy where it continues to apply.

How long we keep your data and how we protect it

We keep personal data for as long as your account is open and for the period required by law afterwards. The retention period depends on the type of information, why we collected it, our legal and regulatory duties, and whether it is needed to deal with a complaint, dispute, fraud investigation or legal claim.

When information is no longer needed, we securely delete it or make it anonymous so that it can no longer be linked to you. In some cases, we may keep a limited record of your request or account status to show that we complied with a legal duty or to prevent a new account being opened contrary to an applicable restriction.

We use administrative, technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, alteration, disclosure and misuse. Access is limited to people and service providers who need the information for an authorised purpose. No online service can guarantee complete security, so you should use a strong password, keep your login details private and contact us promptly if you suspect unauthorised account activity.

Your rights, cookies and how to contact us

You have rights over the personal data we hold about you, subject to certain legal conditions and exceptions. These rights may include:

Access: You can ask for a copy of the personal data we hold about you and information about how we use it.
Correction: You can ask us to correct information that is inaccurate or complete information that is incomplete.
Erasure: You can ask us to delete your personal data where there is no good legal reason for us to keep using it. This right is not absolute, and we may need to retain information to meet legal duties.
Objection: You can object to processing based on legitimate interests, including certain forms of direct marketing.
Restriction: You can ask us to limit how we use your information in certain circumstances, such as while the accuracy of data is being checked.
Data portability: Where the law allows, you can ask for certain information you provided to be supplied in a structured, commonly used and machine-readable format.
Withdrawal of consent: Where we use consent, you can withdraw it at any time.

To use your rights, write to support@kcasinocasino.co.uk. You can also contact us through the live chat on our website. Please tell us what you are asking for and include enough information for us to identify your account. We may ask for further information to confirm your identity before releasing or changing personal data. This helps protect your account and the information of other people.

We will handle your request within the time required by applicable data protection law. If we cannot comply fully, we will explain the reason. You also have the right to complain to the Information Commissioner's Office if you are concerned about how we use your personal data. We encourage you to contact us first so that we can try to resolve your concern.

Cookies

We use cookies and similar technologies to keep the website working, remember preferences, support security, understand usage and, where permitted, measure communications. Some cookies are necessary, while others are optional. You can manage available choices through your browser or the cookie controls provided on the website. Our Cookie Policy explains what cookies are, the types we use and how you can manage them.

This Privacy Policy may be updated when our services, legal duties or data practices change. The current version applies whenever you use our website or services, so please look at this page from time to time.