Responsible Gaming

Our commitment to safer gambling

We want gambling with Casinok to be safe, controlled and enjoyable. Gambling involves risk, and there is no guaranteed way to win. You should only gamble with money you can afford to lose and should never use gambling to pay bills, repay debts or solve financial problems.

Treat gambling as entertainment and decide your boundaries before you start. A clear budget can help you keep gambling separate from essential spending. Your budget should cover both the amount you plan to deposit and the time you plan to spend playing.

• Set a spending limit that fits your personal circumstances.
• Do not chase losses by depositing more or increasing your stakes after a loss.
• Do not borrow money, use credit intended for essentials or sell possessions to gamble.
• Take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or trying to deal with stress.
• Do not keep gambling secret from someone you trust if it is affecting your finances, relationships or wellbeing.
• Remember that you must be 18 or over to use our gambling services.

We hold a gaming licence and use account verification procedures, including age checks, to help protect players and meet our responsibilities. We may restrict or suspend an account where information is missing, inaccurate or cannot be verified.

If you are not sure whether gambling is staying within your limits, stop playing and use one of the controls in your account. You can also contact us through the live chat on the site or by emailing support@kcasinocasino.co.uk.

Tools in your account

Your account includes tools to help you control how much you deposit, how much you can lose and how long you spend gambling. These controls are designed to help you make decisions before gambling becomes difficult to manage. Choose limits that are realistic for you rather than an amount based on what you hope to win.

Available controls

• Deposit limits let you restrict the amount you can deposit over the period shown in your account. A limit can help you keep gambling spending within a planned budget.
• Loss limits let you set a maximum loss for the relevant period. The way losses are calculated and the period available are shown when you choose the control.
• Session limits help you limit the amount of time you spend gambling. Use them to set a stopping point before you begin a session.
• Time-outs let you take a temporary break from gambling. During a time-out, you will not be able to gamble for the period you select, and access may be restricted until it ends.
• Self-exclusion lets you ask us to close your gambling access for a longer period. It is intended for anyone who wants to stop gambling with us completely, rather than simply reduce their activity.
• Reality checks provide reminders about the time you have spent gambling and can help you pause before continuing.

How to switch on a control

1. Sign in to your Casinok account and open the account or responsible gambling settings.
2. Choose the control you want to use, such as a deposit limit, loss limit, session limit, time-out or self-exclusion.
3. Select the amount or period that suits your plan. Read the information shown on screen so you understand what the control covers.
4. Confirm your choice when prompted. We may ask you to complete an additional confirmation step before the control is applied.
5. Check that the control is displayed as active in your account before you continue gambling.

Controls may work differently depending on the type you select. A lower limit normally takes effect in line with the information shown when you set it, while an increase may be subject to a delay or further confirmation. During any delay, the existing lower limit remains in place. A time-out or self-exclusion is not a cooling-off period that you can cancel simply because you have changed your mind.

Do not open another account or ask someone else to gamble for you to get around a limit, time-out or self-exclusion. We may close linked accounts and take action under our account terms. If you need help setting a control, contact our live chat team or email support@kcasinocasino.co.uk. We can explain the available options, but we cannot choose a safe limit for you.

Signs gambling may be becoming a problem

Problem gambling can affect anyone. It may develop gradually, and you do not need to wait for a serious financial loss before asking for help. Consider whether any of the following statements apply to you:

• You spend more money or time gambling than you planned.
• You try to stop, reduce your gambling or take a break, but find it difficult.
• You chase losses by increasing your stakes or continuing until you win back money.
• You hide gambling, deposits, withdrawals or losses from family, friends or colleagues.
• You borrow money, miss payments or use money needed for food, housing or other essentials.
• You feel restless, irritable or anxious when you cannot gamble.
• You think about gambling during work, study, sleep or time with other people.
• You gamble to escape sadness, stress, boredom or other difficult feelings.
• Gambling is causing arguments, problems at work or difficulty meeting your responsibilities.
• You feel guilt, shame or distress after gambling but continue to do it.

If one or more signs feel familiar, stop gambling and use a time-out or self-exclusion. You can also speak confidentially with a support organisation. Asking for help early is a practical step, not a failure.

Where to get help

You do not have to deal with gambling concerns alone. The organisations below offer information, advice or support for people affected by gambling. Their services may also help family members and friends who are concerned about someone else.

• GambleAware provides information about gambling harms and practical guidance on finding support and taking steps to regain control.
• GamCare offers confidential advice and support for people affected by gambling, including help with making a plan to reduce or stop.
• GamStop is a free self-exclusion service that can help you exclude yourself from online gambling with participating operators for a chosen period.
• The National Gambling Helpline provides confidential support and guidance for people who are worried about their own gambling or someone else's.

If you feel unable to keep yourself safe or gambling is connected with an immediate personal crisis, seek urgent help from an appropriate emergency or health service. For help with our account controls, contact support@kcasinocasino.co.uk or use the live chat on the site.

Protecting under-18s

Casinok is for people aged 18 and over only. Under-18s must not create an account, deposit, gamble or use another person's account. You must keep your login details, payment information and devices secure so that children and other unauthorised people cannot access gambling services.

We use age-verification checks and may ask for documents or other information before allowing an account to be used fully. If we cannot confirm that an account holder is 18 or over, access may be restricted and the account may be closed. Any required checks are carried out under our account procedures.

Practical steps for parents and carers

• Keep your Casinok username, password and verification information private.
• Use a strong password and do not save it where a child or another person can easily access it.
• Do not leave an account signed in on a shared computer, tablet or mobile device.
• Use parental control software, device restrictions or network-level filters to block gambling content on devices used by children.
• Check app, browser and payment settings so that children cannot use saved payment details or access gambling services.
• Talk openly with children about why gambling is restricted to adults and why they must not use another person's account.

Parental control software can reduce access but may not block every gambling service or prevent every attempt to bypass a restriction. Use it together with secure account settings, supervision and age-appropriate conversations. If you believe a child has accessed your account, contact us through the live chat or email support@kcasinocasino.co.uk immediately.