Cookies Policy

What cookies are and why we use them

Cookies are small text files or similar technologies placed on your computer, phone or other device when you visit a website. They allow the site to recognise your device and remember certain information about your visit. A cookie may last only while your browser is open, or it may remain on your device for a longer period.

We use cookies to help Casinok operate, to keep your account and sessions secure, and to understand how visitors use our site. Some cookies are essential for services that you ask us to provide. Other cookies require your consent and help us improve the site, remember your preferences or measure the effectiveness of our communications.

Cookies can collect information such as your device type, browser settings, pages visited, approximate location, session activity and the date and time of access. The information collected depends on the cookie and how it is used. We may link cookie information to your account or other information where this is needed to provide a service, protect the site, meet our obligations or apply your choices.

Cookies do not normally contain information such as your password in plain text. You should still keep your account details private and use a secure device and browser when accessing your account.

The types of cookies we use

Cookies on our site are grouped by their main purpose. A cookie may have more than one function, but the categories below explain the types you may encounter and why they are used.

Strictly necessary cookies

Strictly necessary cookies support the basic operation, security and reliability of the site. They are used for functions that cannot work properly without them and are not used to build a marketing profile about you.

• Keeping you signed in while you move between secure account pages.
• Remembering information needed to process a cashier action or maintain a secure session.
• Detecting unusual activity, protecting against misuse and helping us apply account, age and safer gambling controls.

Performance and analytics cookies

Performance and analytics cookies help us understand how the site is used. They provide information about visits and page activity without being intended to identify you directly. We use this information to find errors, assess site performance and improve how information is arranged.

• Showing us which pages are visited most often and whether visitors can find the information they need.
• Measuring loading times, identifying technical problems and seeing whether a change to the site has worked as intended.

Functionality cookies

Functionality cookies remember choices you make so that the site can provide a more consistent experience. They are used for convenience and do not replace the account checks or security measures that may be required for particular services.

• Remembering your preferred language, display setting or other choices made during a visit.
• Keeping a selected page option or form setting available as you move through the site.

Marketing cookies

Marketing cookies may be used to understand how people arrive at our site and whether communications or advertising are relevant to their visit. We only use these cookies where they are permitted and, where required, after you have given consent. They are not needed to open or use an account.

• Measuring whether a campaign or communication has brought visitors to the site.
• Limiting how often the same advert or message is shown, or recording whether it has already been displayed.

Some cookies may be placed by service providers acting on our behalf. Those providers must handle the information in line with our instructions and the requirements that apply to the service. The cookie notice on the site gives the available information about the categories in use at the time you visit.

How to manage cookies

You can manage non-essential cookies through the cookie notice shown on our site. The notice allows you to accept or refuse available categories, subject to the options provided at the time. You can change your choices later by using the cookie settings available on the site. Changing your choice may not remove cookies that are already stored on your device, so you may also need to delete them in your browser.

You can also use your browser settings to accept, refuse, delete or block cookies. The steps vary between browsers and devices, so look at your browser's privacy or security settings for the available controls. You may be able to block all cookies, block cookies from particular sites, delete cookies when you close the browser, or receive a notification before a cookie is stored.

Browser controls apply to that browser and device only. If you use more than one browser or device, you may need to set your choices on each one. Your cookie settings do not replace the account controls available in your Casinok account, including any limits, time-outs or self-exclusion choices.

What happens if you block cookies

If you block or delete all cookies, Casinok may not work fully. You may be unable to sign in, remain signed in, use account pages, complete a cashier action, save your preferences or access parts of the site. Security checks and safer gambling controls may also need to operate again during a later visit.

Blocking performance, functionality or marketing cookies should not normally prevent access to core account services, but it may reduce the information available to us about site performance, remove saved preferences or make some messages less relevant. If a feature does not work after you change your settings, try allowing strictly necessary cookies and, where appropriate, the functionality cookies needed for that feature.

Deleting cookies can also remove saved choices and cause the cookie notice to appear again. It does not delete your Casinok account, change your account balance or remove account records held for security, legal or operational purposes.

Questions about this Cookies Policy

If you have a question about the cookies used on Casinok, your cookie choices or the effect of blocking them, contact us at support@kcasinocasino.co.uk. You can also speak to us through the live chat on the site.

When contacting us, please do not send your password or full payment details. We may ask for information needed to identify your account and respond to your question safely. We may update this Cookies Policy when our site, services or cookie practices change. The current version will be made available on the site.