Contact Us

Our support team can help with questions about your Casinok account, payments, games and account access. Contact us through the live chat on the site or by e-mail.

Popular with UK players

How to reach us

Live chat is available on the site 24/7. It is suitable for general questions and help while you are using your account. You can also e-mail us at support@kcasinocasino.co.uk. Please use the e-mail address linked to your account where possible, so we can identify your request more easily.

For your security, do not send your password or complete payment card details in a message. We may ask for information needed to complete account verification.

What to have ready when you write

Including a few details helps us understand your question and direct it to the right team. Please have the following information ready:

Your Casinok username.
The game, payment or transaction concerned.
The date and approximate time when the issue occurred.
A clear description of what happened and what help you need.

Common questions we help with

Account and verification: access, personal details and documents requested for verification.
Deposits and withdrawals: payment status, pending transactions and cashier queries.
Bonuses: eligibility, conditions and bonus balance questions.
Technical issues: loading problems, game errors and difficulties using the site.

Complaints

If you want to make a complaint, e-mail support@kcasinocasino.co.uk and put Complaint in the subject line. Explain the issue clearly and include your username, the relevant game or transaction, and the time it happened where these details are available.

We acknowledge your complaint and reply once it has been checked. We may ask for further information so we can understand the circumstances and provide a complete response. Please keep any related messages and transaction details until the matter is settled.